Reviews API
Reviews from hotel, travel, employer and software sites. Every review scraper returns the same columns, so rows from different sites go into one table.
| platform | productName | ratingOverall | date | text or pros |
|---|---|---|---|---|
 TrustRadius | Asana | 5 | 2022-12-15 | Asana is used to manage all the internal activities at my company... |
 Booking.com | The Savoy | 5 | 2026-09-30 | prosStaff went out of their way for us. |
 Glassdoor | 3 | 2026-10-19 | prosGood wlb pay rsu and free snacks |
11 scrapers in Reviews
One price per 1,000 rows each. Pick one to see its sample, input and fields.
| Scraper | Price per 1,000 | One row is | Start fee per run |
|---|---|---|---|
| Glassdoor Reviews | $3.00 | a review | $0.024 |
| Booking.com Reviews | $1.00 | a review | $0.001 |
 Tripadvisor Reviews | $0.75 | a review | $0.001 |
 Google Hotels Reviews | $0.50 | a review | $0.001 |
 Agoda and Trip.com Reviews | $1.00 | a review | $0.001 |
 Yelp Reviews | $0.25 | a review | $0.001 |
| TrustRadius Reviews | $2.00 | a review | $0.001 |
 Software Reviews | $1.50 | a review | $0.001 |
 Hotel Reviews, All Sites | $1.00 | a review | $0.001 |
 Capterra Products | $2.00 | a product | $0.001 |
 Review Monitor | $10.00 | a check | $0.001 |
Shared fields
46 fields with the same names on every review scraper. Capterra Products and Review Monitor return products and checks, not reviews, so their columns differ.
The review 28 fields
| Field | Type | What it holds |
|---|---|---|
| reviewId | string | Stable review id in the form '<Platform>___<native id>'. Use it to deduplicate between runs. |
| reviewIdSource | 'native' when the id comes from the site, 'derived' when it is a hash of the content (less stable). | |
| reviewUrl | Link to the single review, null when the site has none. | |
| title | string | Review headline, null when the site has none. |
| text | Review text in the language it was written in. Null when the review has no text. | |
| pros | string | What the reviewer liked, for sites that ask separately (Capterra, TrustRadius, Glassdoor, Booking). Null otherwise. |
| cons | string | What the reviewer disliked, for sites that ask separately. Null otherwise. |
| ratingOverall | number | Overall rating on a 0 to 5 scale (Booking: its 1-10 score divided by 2, original in extras.score10). Null when missing. |
| ratings | object | Sub-ratings as an object, e.g. { value: 5, cleanliness: 4 }. Keys depend on the site; empty object when there are none. |
| date | string | Date the review was written, ISO format yyyy-mm-dd. Null if unknown. |
| reviewerRole | Job title or role the reviewer states. No names. Null if not given. | |
| reviewerIndustry | Industry the reviewer states. Null if not given. | |
| reviewerCompanySize | Company size bracket of the reviewer, e.g. '51-200 employees'. Null if not given. | |
| reviewerTimeUsed | How long the reviewer used the product, as the site words it. Null if not given. | |
| switchedFrom | Product the reviewer switched from, null if not given. | |
| alternativesConsidered | Alternatives the reviewer considered, comma-separated, null if not given. | |
| reasonForChoosing | Why the reviewer chose this product, free text, null if not given. | |
| reasonForSwitching | Why the reviewer left the previous product, free text, null if not given. | |
| adviceToOthers | string | Advice the reviewer gives others (Glassdoor: advice to management), null if not given. |
| incentivized | True when the site marks the review as incentivized (for example a gift card). Null when the site does not say. | |
| incentive | The site's raw incentive label, null if none. | |
| reviewerVerified | True when the site marks the review as verified. Null when the site does not say. | |
| vendorResponse | Reply of the owner, vendor, developer or employer, null when there is none. | |
| helpfulVotes | Number of helpful or useful votes, null when the site shows none. | |
| language | string | Language of the review text as a two-letter code, null if unknown. |
| country | Country of the reviewer or the storefront where it applies (lower case code), otherwise null. No personal data. | |
| extras | object | Site-specific extras, e.g. trip type, visit date, translated text, photo URLs, owner reply date. Keys are listed in the README. |
| scrapedAt | ISO timestamp of when the row was collected. |
What it is about 5 fields
| Field | Type | What it holds |
|---|---|---|
| platform | string | Source site, lower case, e.g. 'tripadvisor', 'capterra', 'googleplay', 'appstore'. |
| productName | string | Name of the reviewed hotel, business, product or app. |
| productUrl | Page of the reviewed hotel, business, product or app on the source site. | |
| entityId | string | The site's own id of the reviewed entity (place id, product id, app id). |
| product | Summary of the reviewed entity repeated on each row: { platform, entityId, name, url, rating, reviewCount, category, vendor, website }. rating and reviewCount are the site's overall figures. |
Coverage rows, free 9 fields
| Field | Type | What it holds |
|---|---|---|
| stated | Coverage rows: total the site states for the entity, null when it does not say. | |
| delivered | Coverage rows: number of rows delivered for the entity in this run. | |
| skippedSeen | Coverage rows: items skipped because an earlier run already delivered them (only-new mode). | |
| duplicates | Coverage rows: repeats the site returned that were dropped. | |
| stopReason | Coverage rows: why reading stopped. limit (your maximum reached), end (no more pages), dateFrom (older than your date), onlyNew (reached already delivered items), budget (run charge limit), cap (site-side depth limit), error (ended by a failure), filter (ended with a filter active). | |
| capSource | Coverage rows: who limited the result, 'user' (your maximum or budget) or 'site' (a limit of the website). Null if nobody. | |
| shortfall | Coverage rows: true when the result may be incomplete: fewer rows than the site states with no maximum or filter set, an error, or the site's paging changed during the run. shortfallReason says which. | |
| shortfallReason | Coverage rows: why shortfall is true. below_stated (fewer rows than the site states, no maximum or filter), error (ended by a failure), unstable_paging (the site changed its list while it was read, so rows inside the range read may be missing even though your maximum or date ended the run). Null when shortfall is false. | |
| pagingGaps | Coverage rows: number of pages the site served inconsistently that could not be repaired by re-reading. Above 0 means shortfallReason unstable_paging. |
Error rows, free 3 fields
| Field | Type | What it holds |
|---|---|---|
| input | Error and coverage rows: the input (URL, id or search text) the row is about. Example: 'https://www.example.com/page'. | |
| code | Error rows: machine-readable reason. One of invalid_input (fix the input), not_found (page does not exist), blocked (site refused, retry later), unavailable (temporary error, retry later), filter_unsupported (the filter cannot be applied on this site), no_match (name search found nothing). | |
| message | Error rows: short human-readable explanation. Do not parse it, use code. |
Call any of them the same way
Only the scraper name and its input change between scrapers in Reviews. The API opens at launch.
curl -X POST https://scrapers-api.arcadiumdata.io/v1/scrapers/glassdoor-reviews/runs \
-H "Authorization: Bearer $ARCADIUM_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"input": {
"startUrls": [
{
"url": "https://www.glassdoor.com/Reviews/Google-Reviews-E9079.htm"
}
],
"maxReviewsPerCompany": 20
}
}'Questions people ask before they top up
Do rows from different review sites really share columns?
Yes. Every review scraper returns the same fields, such as ratingOverall, date, title, text, pros and cons. A field the site does not have is null. Fields only one site has go under extras.
Capterra Products and Review Monitor return product rows and check summaries, so their columns differ.
Can I get only the reviews added since my last run?
Yes. Every scraper here that returns reviews has an option named onlyNewReviews. It is listed under Input on each scraper page.
Do you ever return personal data?
Not about reviewers or users. Reviewer names, profile links, photos, emails and phone numbers are not collected. When a name appears inside a review or a reply, it is replaced with [name].
Job titles and company sizes stay where a site shows them, because they describe a role rather than a person. On YouTube, channel names and URLs are the publisher labels YouTube shows publicly.
What am I charged for when a run fails or finds nothing?
Nothing. You pay for rows we deliver, at the price on the scraper's page, plus a small start fee on runs that deliver rows. A run that returns rows costs at least $0.005. Failed runs, empty runs and duplicate rows cost $0.