# Acceptable Use Policy

> Draft for lawyer review

Last updated: 2026-11-03

What you may and may not do with Arcadium Data scrapers, the API and the data they return.

DRAFT. Lawyer review pending. Items marked [L] are open questions for the lawyer.

This policy is part of our [Terms of Service](/legal/terms/). It applies to everyone who uses the API, the MCP server, the demo or the data. Write to [hello@arcadiumdata.io](mailto:hello@arcadiumdata.io) if you are unsure whether a use is allowed. Ask before you run, not after.

## What the service is for

Collecting public business and product information at scale: reviews of businesses, product listings and prices, job ads, travel prices, app and store data, and similar. The data is meant for analysis, research, monitoring and building products.

## No personal data

Our scrapers are built not to return personal data, and you may not use them to collect it.

- Do not use the service to find, track, profile or contact individual people.
- Do not send inputs that point at individuals, such as a person's social media profile, a private seller's page that names them, or a search for a person's name.
- Do not try to recover personal data that our scrapers removed, for example by combining our rows with other sources to find out who wrote a review.
- If personal data reaches you anyway, delete it and tell us so we can fix the scraper.

## Public pages only

- Do not use the service for pages that need a login, a paid subscription or a captcha to view.
- Do not give us credentials, cookies, session tokens or API keys for another website, and do not ask us to use them.
- Do not point scrapers that accept a web address at internal networks, admin panels, unprotected databases or anything else that was clearly not meant to be public.
- Do not use the service against a site whose owner has asked us to stop. We remove those sites from the catalogue.

## Rates and fair use

- Stay within the limits on your account. Do not open several accounts, share keys between businesses or rotate keys to get past them.
- Do not run the same query again and again for no purpose. Repeat calls cost the sites we read and cost you.
- Do not test, probe or load-test our API, MCP server or website without our written agreement. Report security problems to [hello@arcadiumdata.io](mailto:hello@arcadiumdata.io).
- Do not sign up automatically, in bulk or with disposable email addresses.

## Reselling

- You may build products on the data and sell those products.
- You may not resell access to our API itself, wrap it as a general "run any scraper" service, or give your keys to others. [L1]
- Do not republish the rows as a copy of the source website or of a substantial part of its database. [L2]

## Unlawful and harmful use

Do not use the service or the data:

- to break any law, including data protection, consumer, competition, copyright and database law;
- for spam, fraud, phishing or fake reviews;
- to discriminate against people, for example in hiring, credit or housing decisions based on data about individuals;
- to harass anyone or to harm the sites we read, for example by placing orders or posting content based on scraped data;
- for anyone subject to EU, UN, UK or US sanctions.

## What happens if you break this policy

We may refuse a run, revoke a key, suspend the account or close it. In serious cases we report the use to the authorities. Where the breach was caused by a mistake, we tell you what was wrong and give you the chance to fix it, unless the harm is ongoing. Credit spent on runs that broke this policy is not refunded. [L3]

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## Questions for the lawyer

Remove this section and every [L] marker before publishing.

- [L1] Our engine provider's terms forbid a generic "run any scraper" product and the resale of its platform features. Is this reselling clause enough to keep our customers from creating that exposure for us?
- [L2] Is a ban on republishing "a substantial part" of a source database a sensible way to manage the EU database right (Directive 96/9/EC, Art. 7) for our customers and for us?
- [L3] May we keep credit spent on runs that broke the policy, and can we suspend without notice under Bulgarian law?